customer support

  • We've already answered the common questions. Please check our friendly myMovieProducer Support page.

  • If you have a question, problem or error with our software not discussed in the support materials, please click the link below. We're anxious to support you.

  • If you have a marketing, sales or other question, we'll put you in touch with the proper department.

Contact Customer Service

We will respond to your inquiry as quickly as possible, always within 1 business day.

To Reach Us for Other Needs

aVinci Media Corporation
11781 S. Lone Peak Parkway, Suite 270
Draper, UT 84020

Can I see my finished movie before I order?

Because of the computer processing power required to "render" your selected theme with your pictures, as well as the increase in program size it would require, it is not possible to see your finished movie.

Can I save my work?

Each DVD movie uses your chosen theme and features. You may have used the software and put most of your photos in place, then realized that you need to come back later to finish. Even though the software doesn't have a way of saving your work, there is something you can do:

  1. Keep the aVinci software open to the screen showing your photos, as a reference to what photos you've used, and the photo order.

  2. Open Windows Explorer (right-click the Windows Start button and select Explore) and browse to the folder where your photos are found. Or, if the photos are not all in one folder, create a new folder and copy into it the photos you've used in your movie.

  3. Next rename your photos, giving them names such as 01.jpg, 02.jpg, 03.jpg, etc., so they will be in the order you see in the software.

  4. Now you can close the software.

 
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